Verification Policy
Last updated: June 2025
FluxIQ is a professional platform restricted to Gas Safe registered engineers. This policy explains how we verify eligibility, what happens during and after the review process, and how to appeal a decision.
1. Why We Verify
Access to FluxIQ's AI diagnostic tools is restricted to Gas Safe registered engineers and authorised employees of Gas Safe registered businesses. Verification protects the safety and integrity of the platform and ensures that AI-assisted guidance is only provided to qualified professionals.
2. What You Provide at Registration
During registration you are required to provide:
- Gas Safe registration number: your current, valid Gas Safe licence number
- Full name: as it appears on your Gas Safe registration card
- Email address: a working email address for correspondence
- Company name (optional): your employing or trading business
You confirm at registration that all information provided is accurate and genuine. False or misleading information will result in immediate account termination.
3. The Verification Process
After registration your account enters Pending Verification status. During this time you may have limited access to the platform. Our verification team will:
- Cross-reference your Gas Safe registration number against the Gas Safe Register public database
- Confirm that the name provided matches the registration record
- Review any additional documentation if requested
Verification is typically completed within 1–3 business days. You will receive an email notification when your account has been approved or if further information is required.
4. Verification Outcomes
Approved
Your Gas Safe registration has been verified. You may access FluxIQ features subject to your trial limits or active subscription plan. Your account status will show as Active.
Pending
Your application is under review. You may have trial access during this period where applicable. You will receive an email once the review is complete.
Rejected
We were unable to verify your Gas Safe registration. Common reasons include: registration number not found, name mismatch, or registration expired. You will be notified by email with the reason. You may appeal within 14 days.
5. Ongoing Verification
Verification is not a one-time process. You must maintain a valid Gas Safe registration for the duration of your account. FluxIQ may conduct periodic re-verification checks. If your registration lapses or is revoked, your account will be suspended until re-registration is confirmed.
You are required to notify us promptly at support@fluxiq.app if your Gas Safe registration status changes.
6. Appealing a Rejection
If your verification application was rejected and you believe this was in error, you may submit an appeal within 14 calendar days of the rejection notification. To appeal:
- Email support@fluxiq.app with the subject line "Verification Appeal — [your name]"
- State clearly why you believe the rejection was incorrect
- Attach supporting documentation such as a copy of your Gas Safe registration card or a Gas Safe Register printout
Appeals will be reviewed within 5 business days. A senior member of the FluxIQ team will review your appeal independently of the original decision. You will be notified of the outcome by email. The appeal decision is final.
7. Fraudulent Applications
Submitting false or fraudulent information during registration or verification is a serious matter. FluxIQ reserves the right to permanently ban accounts involved in fraudulent applications and to report relevant information to the Gas Safe Register or relevant authorities where appropriate.
8. Data Handling During Verification
Personal data and documentation submitted for verification is processed solely for the purpose of verifying Gas Safe registration. Verification documents are retained for a maximum of 30 days following the final outcome and then deleted. See our Privacy Policy for full details.
9. Contact
Verification and account status enquiries: support@fluxiq.app