Trust Centre
FluxIQ is built for Gas Safe registered professionals. Security, data protection, and transparency are foundational commitments: not afterthoughts.
System status
Status shown here is reviewed manually. For live incidents, contact support@fluxiq.app.
Data Security
- ✓Encryption in transit and at rest
- ✓Access controls and least-privilege permissions
- ✓Audit logging of privileged actions
- ✓Secure operational processes and monitoring
Access Controls
- ✓Role-based access: engineer, admin, super admin
- ✓Verified Gas Safe registration required to access AI features
- ✓Account suspended if registration lapses or is revoked
- ✓Accounts cannot be shared: one engineer per account
- ✓Suspicious activity triggers immediate review
Privacy & GDPR
- ✓UK GDPR compliant data processing
- ✓Explicit consent recorded at registration with timestamps
- ✓No personal data sold to third parties, ever
- ✓Diagnostic prompts sent to AI providers contain no PII
- ✓Data export and deletion available on request
AI Responsibility
- ✓AI outputs are decision-support only: not instructions
- ✓All AI responses are clearly labelled as AI-generated
- ✓Engineers retain full professional responsibility
- ✓No solely automated decision-making affecting individuals
- ✓Feedback loop to improve diagnostic accuracy over time
Responsible Security Disclosure
We welcome reports from security researchers who help keep FluxIQ safe for gas engineers and their customers.
- Report suspected security issues to security@fluxiq.app.
- Do not access, modify, or exfiltrate other users' data.
- Do not disrupt the service or degrade availability for other users.
- We aim to acknowledge genuine reports within a reasonable timeframe.
Service Providers
FluxIQ uses trusted service providers to operate the platform, process payments, deliver email notifications, support secure authentication, store customer data, and provide AI-assisted diagnostic features. These providers only process data where necessary to deliver FluxIQ services and are subject to appropriate contractual, confidentiality, and security obligations.
Service provider categories:
- Secure hosting and database infrastructure
- Authentication and account management
- Payment processing and subscription billing
- Email delivery and service notifications
- AI-assisted diagnostic processing
- Security, logging, and platform monitoring
A current list of relevant service provider categories and sub-processor details is available on request from privacy@fluxiq.app where legally appropriate.