Terms & Conditions

Who we are

FluxIQ™ is developed and operated by Tibra Enterprise Ltd, a company registered in England and Wales. You can contact us at support@fluxiq.app.

1. Purpose

FluxIQ is a professional software platform designed to assist qualified heating engineers and Gas Safe registered professionals with diagnostics, workflow management, technical reference information, and AI-assisted guidance.

By registering for and using FluxIQ you confirm that you are a Gas Safe registered engineer or an authorised employee of a Gas Safe registered business, and that you will use the platform only in connection with lawful professional activities.

2. No Professional Replacement

FluxIQ is a decision-support tool only. The platform does not replace, override, or supersede any of the following:

• Your professional judgement and experience
• Manufacturer instructions, documentation, and specifications
• Gas Safe Register regulations and standards
• Gas Safety (Installation and Use) Regulations 1998
• Industry standards including BS 6798, BS EN 15502 and related codes of practice
• Any applicable safety procedures and risk assessments
• Your legal responsibilities as a Gas Safe registered engineer

You remain solely responsible for all diagnosis, testing, repairs, commissioning, safety checks, and all work carried out on site.

3. AI-Generated Content

FluxIQ uses trusted third-party AI service providers to deliver AI-assisted diagnostic support. AI outputs are decision-support only and must be independently verified by a competent Gas Safe registered engineer. AI-generated content is produced algorithmically and may contain errors, omissions, or outdated information. All AI-generated recommendations must be independently verified by a competent person before being acted upon. You must not rely solely on AI-generated content when making decisions affecting safety.

4. Eligibility

FluxIQ is available only to individuals who are Gas Safe registered or who work under the direct supervision of a Gas Safe registered engineer. By creating an account you warrant that:

• All information provided during registration is accurate and genuine
• You are not prohibited from using the platform by any law or regulation
• You are at least 18 years of age

5. Account Responsibilities

You are responsible for:

• Maintaining the security of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use
• Not sharing your account with any other person
• Keeping your registration and contact details up to date

6. Limitation of Liability

To the fullest extent permitted by applicable law, FluxIQ, its owners, directors, employees, contractors, and affiliates shall not be liable for any loss or damage of any kind arising from or in connection with your use of the platform, including but not limited to:

• Boiler failures or heating system failures
• Property damage of any kind
• Personal injury or death
• Carbon monoxide incidents
• Gas leaks or explosions
• Financial losses, loss of profit, or loss of business
• Service interruptions or data loss
• Incorrect, incomplete, or misleading diagnoses
• Incorrect or outdated AI-generated recommendations
• Reliance on any information provided through the platform

You accept full personal and professional responsibility for any decisions made using information obtained through FluxIQ.

7. Intellectual Property

All content, software, trademarks, and intellectual property on FluxIQ remains the exclusive property of FluxIQ and its licensors. You are granted a limited, non-transferable licence to use the platform for its intended professional purpose. You must not copy, reproduce, modify, reverse engineer, or distribute any part of the platform without prior written consent.

8. Account Termination

FluxIQ may suspend or permanently terminate accounts where a user has, or is suspected to have:

• Submitted false, fraudulent, or misleading documentation
• Misrepresented their qualifications or Gas Safe registration status
• Abused the platform or its features
• Attempted to gain unauthorised access to any system or data
• Shared account credentials with another person
• Violated any provision of these Terms or the Acceptable Use Policy

Termination may occur without prior notice where there is a risk to safety, security, or the integrity of the platform.

9. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Material changes will be notified to you by email or in-app notification. Continued use of the platform following notification of changes constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

Questions about these Terms should be directed to: legal@fluxiq.app