FLUXIQ
Diagnose · Solve · Keep Flowing
Built for UK Gas Engineers
FluxIQ boiler diagnosis software logo
Version 1.0 · June 2025

Cookie Policy

Last updated: June 2025

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your device on subsequent visits and remember preferences or session state. FluxIQ uses a minimal set of cookies necessary to operate the platform.

2. Cookies We Use

Cookie NameTypePurposeDuration
sb-access-tokenEssentialAuthentication session tokenSession
sb-refresh-tokenEssentialAuthentication session refresh token7 days
fluxiq-cookie-consentFunctionalRecords your cookie preferences1 year
analyticsAnalytics (opt-in)Anonymised page view analytics30 days

3. Essential Cookies

Essential cookies are strictly necessary for the platform to function. They enable authentication, maintain your logged-in session, and protect against cross-site request forgery. You cannot opt out of essential cookies while using the platform. These cookies do not track you across other websites.

4. Analytics Cookies

We use privacy-friendly, anonymised analytics to understand how engineers use the platform. Analytics data is anonymised and aggregated — we cannot identify individual users from this data. Analytics cookies are only placed with your explicit consent via the cookie banner.

You may withdraw consent for analytics cookies at any time by clicking "Manage Preferences" in the footer or by clearing your browser's cookies and declining on the next visit.

5. Third-Party Cookies

Our payment processor may set cookies in connection with payment processing when you visit the checkout flow. These cookies are governed by the payment processor's own cookie policy. We do not control third-party cookies.

6. Managing Cookies

You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from logging in or using authenticated features. Instructions for common browsers:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions

7. Local Storage

In addition to cookies, FluxIQ uses browser localStorage to store your cookie preferences and certain UI state. This data does not leave your device and is not transmitted to our servers.

8. Changes to This Policy

We may update this Cookie Policy when we add or remove cookies. Material changes will be communicated via the cookie banner on your next visit.

9. Contact

Cookie-related enquiries: privacy@fluxiq.app