Acceptable Use Policy

1. Permitted Use

FluxIQ may be used only for:

• Lawful professional activities related to the diagnosis, servicing, installation, and repair of heating and gas appliances
• Accessing technical reference information and diagnostic assistance in connection with your Gas Safe registered work
• Managing job records, notes, and workflow within your own account

2. Prohibited Activities

You must not use FluxIQ in any manner that:

• Violates any applicable law, regulation, Gas Safe requirement, or professional standard
• Involves submitting false, fraudulent, or misleading information to the platform or to our verification team
• Misrepresents your qualifications, registration status, or identity
• Shares your login credentials with another person or allows others to access the platform through your account
• Attempts to circumvent subscription limits, trial credit restrictions, or access controls
• Submits prompts or queries designed to extract harmful, illegal, or unethical content from the AI system
• Uses the platform in a way that could endanger life, property, or safety
• Harvests, scrapes, or systematically extracts data or content from the platform without written consent
• Reverse engineers, decompiles, or attempts to access the platform's source code, underlying models, or infrastructure
• Transmits viruses, malware, or any code designed to interfere with the platform's operation
• Uses automated tools, bots, or scripts to access the platform without prior written consent
• Resells, sublicenses, or provides access to the platform to third parties

3. AI System Integrity

FluxIQ uses trusted third-party AI service providers to deliver AI-assisted diagnostic support. AI outputs are decision-support only and must be independently verified by a competent Gas Safe registered engineer. The FluxIQ AI diagnostic system is designed solely to assist Gas Safe registered engineers with legitimate professional tasks. You must not attempt to:

• Manipulate or "jailbreak" the AI to produce outputs outside its intended scope
• Probe or test the AI for vulnerabilities in a way that disrupts the service
• Use AI outputs in a context other than professional heating and gas engineering

4. Content Standards

Any content you submit to the platform (job notes, feedback, support messages) must:

• Be accurate and not deliberately misleading
• Not contain personal data about third parties beyond what is strictly necessary
• Not contain offensive, discriminatory, or abusive language
• Not include personally identifiable information about homeowners or customers in diagnostic prompts — refer to appliance models and fault symptoms only

5. Security

You must take reasonable steps to maintain the security of your account and the platform, including:

• Using a strong, unique password for your FluxIQ account
• Not accessing the platform on shared or public devices without logging out
• Reporting suspected security vulnerabilities or unauthorised access to security@fluxiq.app promptly

6. Consequences of Violation

Violation of this AUP may result in one or more of the following actions at FluxIQ's discretion:

• Immediate suspension of your account pending investigation
• Permanent termination of your account without refund
• Referral of relevant information to the Gas Safe Register, professional bodies, or law enforcement where appropriate
• Civil or legal action to recover damages arising from the violation

7. Reporting Abuse

If you become aware of a violation of this policy by another user, please report it to support@fluxiq.app. Reports are treated confidentially.

8. Changes to This Policy

We may update this AUP at any time. Material changes will be communicated by email or in-app notification. Continued use of the platform constitutes acceptance of the updated policy.